FAQ General

What are the benefits of wearing a medical ID bracelets?

Emergency medical ID bracelets and tags contain medical information that speaks for you when you might be unable to speak for yourself. Emergency responders and medical staff are trained to look at a patient’s wrist or around their neck for a medical ID tag. A brief description of vital medical facts engraved on your medical ID ensures appropriate and timely medical care. In short medical ID bracelets and tags help save lives! 

What information should I have engraved on my bracelet?

Our ID tags are for everyone and can help people with any medical or allergy condition, or simply to identify themselves. Engrave information that could help in case of an emergency when you might not be able to speak for yourself. A general guideline for engraving is to include:

  • Your name - engraving your name on your medical ID tag is a personal preference. However, engraving at least a first name is recommended.  
  • Any medical condition you might have
  • Any severe allergies
  • Any medication that you are taking that can have potentially dangerous interactions
  • Any medication that should be administered 
  • An emergency phone number
  • Optionally your Doctor’s phone number 

How do I know what size to order?

Send us your wrist measurement and we will add 1/2 inch to the length. This will normally ensure a proper fit. For necklaces, please see the lengths that are available.

Can I get a wallet card with my ID bracelets or tag?

A wallet card is provided free with every order so you can write your name and other pertinent or additional information about your particulars. This will give you a more complete medical alert solution to increase your security.

When will I receive my ID jewelry after I place an order?

Normally, we process an order within 4 business days and ship from 7 to 10 days. Should you require your order sooner, call us we will expedite your order.  Additional fees will apply.

Can I mail or fax my order to you?

Absolutely, however you find most convenient. Please give us the same information as directed by our web site and either mail or fax it to us at your convenience. A cheque or credit card will still be required for payment

Do you ship throughout North America?

Yes! We have customers throughout Canada and the United States. Additional shipping charges may apply depending on location. Call or e-mail us for pricing.

Do you provide medical ID bracelets and tags for long term care and health care facilities?

Yes! Our specialty is medical ID bracelets for long term care, Alzheimer's centers, nursing homes and other medical facilities. Please call us at 1-888-849-5875 or e-mail us at info@browels.ca to review your particular requirements and for special pricing.

What if my bracelet doesn’t fit?

If you ordered the wrong size, you may return it to us for resizing. Please contact us with information on what size you would like, and send us the bracelet back by mail.  We will re-size it and return it you. A resizing fee will apply.

What is the guarantee for your bracelets and necklaces?

If one of products wears out, we will repair or replace it for free of charge. 

You will be responsible for fees to ship the product back to us and for return shipping fee for the repaired or replacement product. 

Please note this warranty does not cover:  

  • normal wear such as scratching, dents, or tarnishing of the ID tag, chain or clasp 
  • damage resulting from accidental handling, misuse or exposure to corrosive substances
  • repairs by any party other than Browels ID Solutions  

Bracelets or necklaces made of precious metals are non-returnable once engraved.

What is your privacy policy?

Your privacy is important to us. Browels ID Solutions is a division of Browel's Manufacturing Ltd., and is committed to protecting the security of your information. Information is contained in controlled facilities, protected from unauthorized access and kept only as long as reasonably required. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected or for a use consistent with that purpose unless you expressly consent otherwise. We do not disclose your information to other public bodies or individuals. Any personal information provided to Browels ID Solutions or Browel's Manufacturing Ltd. is collected, used and disclosed in accordance with the Freedom of Information and Protection of Privacy Act or other applicable legislation.

Can I have a medical symbol on my pet tag?

Definitely! We have two sizes of pet tags with medical ID symbols at no extra cost to alert anyone to your pet's medical condition. These medical alert pendants can be a literal life saver!